PLACE AN ORDER
Q: How do you place an order?
A: “Ordering is quick and easy. You are welcome to order by email, telephone, or Whatsapp”
Q: How much do our products cost?
A: “For the price, please kindly contact us and we can discuss the best price with you :)”
TERMS OF PAYMENT
Q: What payment type do we accept?
A: “At the moment, we only accept 100% Irrevocable L/C at Sight payment through our bank partner in Indonesia.”
Q: Where is our milkfish from? and where is it processed?
A: “Our raw milkfish is farmed in Gresik, Lamongan, Surabaya, Sidoarjo, Tuban, and Juwana, Java Island, Indonesia. The milkfish is then processed at our production plant in Surabaya, East Java, Indonesia”
Q: What shipment service do we use? and how long is the shipment?
A: “We use ocean shipment service. Duration of the shipment depends on the order time and the destination. Our product typically arrives in Japan, Taiwan, or Sri Lanka within 2 weeks from the shipment date.”